Communities scored in Superior and Exceptional categories
Sixteen local apartment communities, owned and managed by Continental Realty Corporation, have been recognized for outstanding customer service performance and methods. The awards are chosen after reviewing and comparing satisfaction survey results from hundreds of thousands of residents nationwide. Satisfacts Research, LLC is the third-party rating company that administers and manages the review process.
The intent of the awards program is to set national customer service benchmarks from which property management companies can measure their individual efforts and apply goals for improvement. Only those firms that consistently provide superior service to its residents and, additionally, that measure and relate this success to the bottom line, earn these honors.
"This survey represents a critical measuring stick for our company on an annual basis, and our entire team works diligently throughout the year to achieve the highest possibly ratings," explained Anne Angel, Vice President, Residential Division for Continental Realty Corporation. "Our efforts begin with gathering continual input and feedback from our residents, implementing their ideas for improvement and maintaining our reputation as a customer-oriented property management provider.
"It is gratifying to place such a large percentage of our properties on these lists to validate our on-going priority of properly maintaining our apartment communities and committing ourselves to enhancing the living experience of our residents," she added.
Approximately two-thirds of all apartment communities owned and managed by Continental Realty Corporation achieved a superior score for overall resident satisfaction. Six of the properties are located in Baltimore City, including Brook View, Cross Country Manor, Hunting Hills, Mallow Hill, Kenilworth at Hazelwood and Windridge. . Eight of the apartment communities are positioned in Baltimore County, including Kenilworth at Charles, McDonogh Township, Padonia Village, Stevenson Lane, Mt. Ridge, Doncaster Village, Rock Glen and Kenilworth at Perring Park. Westwinds and The Reserve at Quiet – properties located in Annapolis were also selected.
Continental Realty Corporation, headquartered in Baltimore and founded in 1960, is a full-service commercial real estate development and management company. The privately-owned firm manages a diversified portfolio of commercial office buildings and retail centers consisting of commercial office buildings, retail centers and apartment complexes positioned throughout the Mid-Atlantic and Southeast. Continental Realty focuses on asset value generation by using its vast in-house resources to create value at all levels of the ownership process from purchase to operations, to the eventual sale of a property. For additional information, visit www.crcrealty.com.