The third-generation, family-owned company reflects on its venerable legacy and looks toward the future

Electric Motor Repair Company (EMR), the industry leader in commercial kitchen and industrial services, announced today that Caroline Kauffman-Kirschnick has been appointed president effective January 1, 2018. This announcement comes on the heels of an exciting time for the Baltimore-based service agency, as they celebrate 90 years in business providing efficient, quality solutions to their customers, marking a milestone in the company’s storied history. Kauffman-Kirschnick will replace her father, Roger Kauffman, the company’s longest-tenured employee, who was also appointed to president by his father, Harry Kauffman, in 1985.

“Over the years, Caroline has steadily demonstrated her strong leadership skills, keen business sense and remarkable dedication to our employees that has propelled EMR to be the industry leader we are today,” said R. Kauffman. “As we also celebrate 90 years in business, I am thrilled to be able to pass my family legacy on to the next generation who has unquestionably shown the same unwavering dedication as the generations before. We are confident that with Caroline’s guidance, EMR will continue to thrive and provide the innovative and unparalleled services that our customers have come to rely on to keep their businesses up and running smoothly for years to come.”

The Kauffman family’s rich history at EMR began in 1946 and spans three generations. R. Kauffman’s father introduced his son to the company as a freshman in junior high school to assist with repairing small household appliances, including electric razors and window fans. Similarly, Kauffman-Kirschnick began her career at EMR working summers from junior high throughout high school, and over the past 14 years, has been deeply involved in all aspects of the company. Her full-time, professional career at EMR launched in October 2003 when she joined the company’s accounts receivables team before moving into human resources where she learned the internal workings of the company. Five years later, Kauffman-Kirschnick moved to a role in operations followed by sales. She then transferred to EMR’s Delaware branch where she served as assistant branch manager before receiving a promotion to operations manager. After three years in Delaware, Kauffman-Kirschnick returned to Baltimore as the operations manager of EMR’s headquarters. Her most recent promotion was in June 2015 to her current position as general manager overseeing all branches and service areas.

“I am honored and very humbled to be given this opportunity to serve the company that I grew up in and that my father and grandfather have dedicated their lives to building over the last five decades,” said Kauffman-Kirschnick. “As we take this next step together as a company, I look forward to continuing their hard work and spearheading the next technological and cultural evolution of EMR.”

Kauffman-Kirschnick’s commitment to cultivating a positive, family-oriented company culture is exemplified throughout EMR, which was recently named as one of the 2017 Best Employers in Maryland, a new awards program by The Daily Record, Maryland SHRM State Council, Inc. and Best Companies Group. In 2016, Kauffman-Kirschnick initiated EMR’s EYE SPY program to promote zero workplace negativity by engaging employees in the company’s Customer Service Pledge, Code of Conduct and Commitment to Safety in a meaningful way. Through this program, employees can submit positive feedback about coworkers who have exceeded their expectations. Each month, four awards are presented to the winners who receive a prize.

EMR delivers unparalleled service to its customers focusing on both emergency service and planned maintenance within the industrial, print, elevator, processing, commercial cooking and refrigeration industries throughout the Maryland, Washington, D.C., Virginia, Pennsylvania, New Jersey and Delaware areas.Today, the company leads the market with 200 employees, including six Kauffman family members, across six brick and mortar locations, a large service footprint and corporate headquarters in Baltimore.

For more information about EMR, visit www.emrco.com.

Electric Motor Repair Company (EMR)

Founded in 1927 and headquartered in Rosedale, Md., EMR is the leading provider of service, repair, installation and sales to the commercial kitchen, refrigeration, industrial motor, elevator and marine industries. EMR is a third-generation family-owned business that operates six locations to serve the mid-Atlantic region. For more information about EMR, visit www.emrco.com.