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How to – Use the Best Phrases
Posted December 2, 2011
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By Joni Daniels
Take a look at the words you use when you talk to people, and you can quickly gauge the success of the relationship. What do you think of when you see the following?
Can’t Doomed
Failure Impossible
Stupid Wrong
Bad idea No good
Won’t work Insane
You’re crazy Bad
Most people think the person who uses these phrases is pretty close-minded. If that's how you want to be seen, those are the words to use.
If, however, you'd like to develop successful communication strategies with people like your boss, your colleagues, your employees or your customers,, listen to what they have to say, value what they have to say and work at being open to what they have to say.
You can begin by using phrases that communicate respect, such as ‘That's interesting," "Let me think about that," "I never looked at it like that before,' for starters. Make sure that your body language mirrors your words by making eye contact, smiling, not folding your arms across your chest, and using open hand gestures.
Once you start sending the message that you are receptive, then learn to use some of the following phrases:
Get your take on things Let’s talk about it
Value your opinion What do you need?
Work together Great idea
If you truly want to create a positive connection with others, start using phrases the convey that. They may be surprised - but that's a step in the right direction.
Nationally recognized management development consultant, trainer, author and professional speaker Joni Daniels has helped thousands of people and teams become empowered about accomplishing their professional and personal goals. She is a sought after resource for Fortune 500 clients, professional organizations, higher education, and media outlets and business publications. Sign up for her free quarterly newsletter at www.jonidaniels.com/newsletter.html.
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